Why we collect your details:
We require your full contact information (mobile number, email, postcode and date of birth) to secure appointments and tailor treatment plans.
Medical History:
All clients must complete a Medical History form prior to their appointment. This ensures your safety and helps us design the best treatment plan for you.
Privacy:Your information is confidential and handled according to the Data Protection Act.We do not share your data with third parties or send unsolicited communications.You can unsubscribe from emails at any time, but doing so may result in missing essential updates related to your appointments and clinic operations.
Appointments and Consultations
- We charge £75 & £150 for non-surgical & surgical clinical assessment, respectively.
- This fee is redeemable against treatment on the day of your appointment.
- The fee is not valid for purchasing prescriptions, ZO Skin Health products, or for treatments scheduled on a future date.
- The clinical assessment and consultation fee is non-refundable and non-transferable if your visit is for consultation only.
To ensure availability for all clients, we follow a strict 24-hour cancellation policy.
- Late Cancellations:
Appointments cancelled or rescheduled within 24 hours of the appointment will be classified as a Late Cancellation. In this case, the consultation fee will be forfeited.
- No-Shows:
Failure to attend a scheduled appointment without prior notice will be classified as a No-Show. The consultation fee will be forfeited.
- Repeated Cancellations:
After one Late Cancellation or one No-Show, a new £50 consultation fee must be paid before booking your next appointment.
- You may reschedule your appointment once outside the 24-hour cancellation window.
- The consultation fee will be transferred to your new appointment date but remains non-refundable.
- The transferred fee can still be redeemed against your treatment on the day of the new appointment.
- Routine reviews for anti-wrinkle treatments are available 2 weeks post-treatment at no additional cost.
- If you are unable to attend the 2-week review, no further top-ups will be provided after this period.
- Follow-up appointments for treatments such as hyperhidrosis, bruxism, and dermal fillers are offered within 2 to 4 weeks, depending on the treatment type.
Dermal Filler Top-Ups:
- If additional dermal filler is required during a follow-up, this will be charged based on the amount of product used.
- Our doctors will advise if a top-up is necessary, and our team will assist in arranging your follow-up.
For any aftercare concerns or follow-up queries, please email us at info@drkayclinic.com.
Our fees cover a comprehensive service, which includes:
- Initial consultation, assessment, and personalised treatment planning
- Professional advice and information
- Safe, evidence-based treatment using premium products
- Follow-up appointments and aftercare
While we strive to deliver excellent results, treatment outcomes cannot be guaranteed. Refunds are not offered if the results do not meet your expectations.
To maintain a safe and professional environment, the following policies apply:
- We do not treat anyone under the age of 18.
- Children and individuals under 18 are not permitted within the clinic premises.