At Dr Kay Clinic, we strive to provide the highest quality of care and service to all our clients. As a CQC registered and doctor-led clinic in London, your safety, satisfaction, and well-being are our top priorities. Before deciding to proceed with any treatment(s), please review our refund policy below to understand our practices and procedures regarding refunds.
– Non-Refundable: Fees for clinical assessment are non-refundable. This includes initial assessments and any specialist consultations or assessment.
– Rescheduling: Clinical assessments can be rescheduled with at least 24 hours’ notice without penalty. Failureto provide 24 hours’ notice may result in a forfeiture of the assessment fee.
– Prepaid Packages: Refunds for prepaid treatment packages are available if no treatments from the package have been used. A 15% administrative fee will be deducted from the refund amount.
– Partially Used Packages: If some treatments within a package have been used, the paid fee is not refundable.
– Non-Surgical Treatments: Refunds for non-surgical treatments (such as Botox, fillers, chemical peels, etc.) are not available once the treatment has been administered.
– Surgical Treatments: Refund for surgical treatments is not available once the fee is paid.
Refunds are not available for skincare products due to hygiene and safety reasons.
– Results: We strive to achieve the best possible results; however, individual outcomes may vary. Dissatisfaction with the results of a treatment does not constitute a valid reason for a refund. Complimentary touch-up sessions or corrective procedures may or may not be offered at the discretion of the treating physician.
– Adverse Reactions: If an adverse reaction occurs following a treatment, we will offer appropriate medical intervention at no additional cost. There is no refund available in case of adverse reactions. In the event that a patient requires further assessment or treatment at another clinic, by another clinician, or in an NHS or private hospital due to any condition or complication following their treatment with us, please note that we do not offer refunds. Any costs associated with such assessments, treatments, or interventions will be the sole responsibility of the patient and will not be covered by Dr Kay Clinic. We strongly advise all patients to carefully consider this policy before proceeding with any treatment.
– Non-Surgical Treatment Cancellations: Cancellations made at least 24 hours before a scheduled treatment will receive a full refund or the opportunity to reschedule without penalty. There is no refund available if cancellations made less than 24 hours before the appointment.
– Surgical Treatment Cancellations: There is no refund available after the fee is paid.
– No-Shows: Clients who do not attend a scheduled appointment without prior notice will forfeit their treatment fee.
– Medical Conditions: If a medical condition arises that precludes you from continuing with a prepaid treatment plan, a prorated refund may be provided, subject to a 15% administrative fee and approval by our medical director.
Contact Us For any further questions, please contact our reception team at 0203 576 2577or via email at info@drkayclinic.com. We aim to respond to all inquiries within 3 business days.
This refund policy is subject to change. Any changes will be posted on our website and will take effect immediately upon posting. Thank you for choosing Dr Kay Clinic. Your trust and satisfaction are important to us. This policy is effective as of 01 January 2024.