Dr Kay Clinic (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.drkayclinic.com (the “Site”), as well as your choices regarding your information. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
Personal Data
We may collect and process the following personal data about you:
• Contact Information: Includes your name, email address, phone number, and address.
• Medical Information: Includes health information you provide through our consultation forms or during your visits.
• Billing Information: Includes payment details, billing address, and other information necessary to process payments.
• Technical Data: Includes your IP address, browser type, operating system, and other technical details when you visit our Site.
• Usage Data: Information about how you use our Site, such as the pages you visit and the links you click.
Non-Personal Data
We may collect non-personal data that does not identify you individually. This includes aggregated data or anonymised data.
We use the information we collect for various purposes, including:
• To Provide Services: To deliver the aesthetic and medical services you request and manage your appointments.
• To Improve Our Services: To enhance our services and ensure the Site is presented in the most effective manner.
• To Communicate with You: To respond to your enquiries, send you important information regarding your services, and provide you with marketing communications.
• To Process Payments: To process your payments for our services and manage billing.
• To Ensure Security: To protect our Site and systems and prevent fraud.
• To Comply with Legal Obligations: To comply with applicable laws and regulations, including CQC (Care Quality Commission) requirements.
We may share your information with:
• Service Providers: Third-party service providers who assist us in operating our Site, conducting our business, or providing services to you.
• Medical Professionals: As required to deliver your care, we may share information with other medical professionals involved in your treatment.
• Legal and Regulatory Authorities: When required by law, we may disclose your information to authorities to comply with legal obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the new entity.
We have implemented appropriate technical and organisational measures to safeguard your personal data against unauthorised access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
You have the following rights regarding your personal data:
• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete data.
• Right to Erasure: You can request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: You can request that we restrict the processing of your data under certain circumstances.
• Right to Data Portability: You can request that we transfer your data to another organisation, or directly to you, under certain conditions.
• Right to Object: You can object to our processing of your personal data. To exercise any of these rights, please contact us at the details provided below.
Our Site uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. Cookies are small text files stored on your device that help us recognise you when you return to our Site. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect your experience on our Site.
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our Site.
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Dr Kay Clinic
Address: 36 Devonshire Road, Chiswick High Street, London W4 2HD
Email: info@drkayclinic.com
Phone: 0203 576 2577